Article 12

29 / 10 / 17 - Hotel booking sites probed by consumer watchdog 
Montage of travel sites

In this article, it focuses on how the hotel booking sites such as Trivago and Booking.com are being probed by the UK's competition Watchdog due to the fact that they want to see if they are misleading their customers. They feel that rather helping consumers, the hotel booking sites are making it more difficult for them. 

They are bound to investigate whether hotel booking sites are misleading consumers. The investigation will examine areas such as hidden charges, search results and discount claims. 
  • The CMA stated that they were "concerned about the clarity, accuracy and presentation of information on sites". 
  • Trivago which is a hotel booking site owned by the Expedia company stated that "Trivago will work with the CMA to explain the beneifits it delivers to consumers looking for their ideal hotel."
  • Booking.com which is another hotel booking site stated that they do not want to comment at this moment of time. 
  • Nisha Arora, a senior director of the CMA stated that "we are concerned about the clarity, accuracy and presentation of information on sites." 

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